Dewa99 Platform Terms and Conditions of Use

By accessing, registering for, or using any part of the dewa99 platform — whether through the official website, mobile app, or any other digital channel provided — you hereby acknowledge that you have read, understood, and agree to be fully bound by the terms and conditions set out in this document.

If you do not agree with any of the terms stated here, you are advised not to use the dewa99 platform. Continued use following any amendments to these terms will be considered acceptance of the revised terms.

To register and use the dewa99 platform, you must meet all of the following eligibility requirements without exception:

• At least 18 Years Old at the date of registration.
• Not included on any gambling prohibition or restriction list issued by the relevant authorities.
• Registering for yourself and not on behalf of any other individual or entity.
• Providing accurate, complete, and up-to-date registration details — including full name, date of birth, phone number, and banking information.
• Never previously held a dewa99 account that was closed or suspended due to a terms violation.

Dewa99 reserves the right to request identity verification documents (KYC) at any time to confirm your eligibility. Documents that may be required include a copy of your national identity card (MyKad), passport, or other supporting documents deemed appropriate by dewa99. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension or permanent closure of your account.

Each dewa99 member is permitted to hold one (1) active account only. This applies regardless of device, IP address, or registration method used. Owning or managing multiple accounts — whether directly or indirectly — is strictly prohibited.

You are fully responsible for all activities that occur in your account. This includes all wagering, financial transactions, and communications made through the account. dewa99 is not liable for any losses arising from unauthorized access to your account resulting from your own negligence in safeguarding your login credentials.

• Use a strong and unique password for your dewa99 account.
• Do not share your password with anyone, including family members.
• Log out after every session, especially on shared devices.
• Enable two-factor authentication (2FA) in your account settings.
• Contact dewa99 customer support immediately if you suspect your account has been accessed without authorization.

All deposits and withdrawals on the dewa99 platform must be made using payment methods registered under the same member's name. dewa99 does not accept payments from third parties or accounts not recognized as belonging to the registered member.

Withdrawals will only be processed once identity verification (KYC) is complete. dewa99 reserves the right to request additional verification before approving withdrawal requests that exceed certain limits. This is a standard security measure to protect your account from fraudulent activity.

Dewa99 offers a wide range of bonuses and promotions to both new and existing members. Each bonus offer is subject to the specific terms and conditions stated on the relevant promotions page. The general conditions applicable to all dewa99 bonuses are as follows:

• Each bonus has a wagering (rollover) requirement that must be fulfilled before any withdrawal from the bonus balance is permitted.
• Bonuses may only be claimed once per promotion unless otherwise stated.
• Dewa99 reserves the right to cancel any bonus if a member is found to be using betting strategies intended to exploit the bonus system.
• Bonuses cannot be transferred, sold, or directly converted to cash.
• Bonus validity periods are as stated in the respective promotion terms. Expired bonuses will not be extended.
• Wagering on different games may contribute differently toward rollover requirements — check the promotion terms for more details.

All games available on the dewa99 platform — including slot games, live casino, fish shooting, and sports betting — have their own rules that must be followed. In general, the following rules apply to all games on the dewa99 platform:

• All game results are final once a round or bet is completed.
• Any technical disruption occurring during gameplay will be handled in accordance with dewa99's discontinuity policy — whereby affected bets will be voided and stakes returned.
• The use of automation software, bots, or other tools to assist gameplay is strictly prohibited.
• Dewa99 reserves the right to void any bets or rounds that occurred during a system outage or an obvious technical error.
• All dewa99 games use a certified Random Number Generator (RNG) system to ensure full fairness and randomness.

For sports betting specifically, all pre-match bets are considered final once the match begins, unless the event is cancelled or postponed in accordance with established policy. Live (in-play) betting is subject to additional terms, which can be reviewed in the sports betting section of the platform.

As a dewa99 member, you agree to use the platform responsibly and to comply with all applicable rules. You agree not to engage in any of the following activities:

• Using the platform for any fraudulent activity, money laundering, or other illegal activities.
• Any attempt to hack, attack, or disrupt the operations of the dewa99 system.
• Colluding with other players to gain an unfair advantage in games (collusion).
• Spreading false or misleading information about the dewa99 platform.
• Opening or operating an account on behalf of another individual.
• Using software or techniques intended to manipulate game outcomes.

Dewa99 employs a sophisticated monitoring system that operates around the clock to detect any unusual or suspicious activity. Should such activity be detected, dewa99 reserves the right to suspend the account and block withdrawals while an investigation is carried out.

Dewa99 is committed to protecting the personal information of all members. All data you provide during registration and throughout your use of the platform is securely stored using the latest SSL/TLS encryption technology. Your personal information will not be sold, lent, or shared with third parties without your consent, except where required by law or court order.

For more information on how dewa99 collects, uses, and protects your personal data, please refer to Privacy Policy us available on the official dewa99 website.

To the extent permitted by applicable law, dewa99 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to:

• Financial losses resulting from betting or game outcomes.
• Service disruptions caused by factors beyond dewa99's control, including internet outages, hardware issues, or natural disasters.
• Unauthorized access to your account due to your own negligence.
• The accuracy or completeness of information displayed on the platform.

However, this limitation of liability does not diminish any of your legal rights that cannot be excluded under applicable Malaysian consumer law.

Dewa99 is strongly committed to responsible gaming practices. We provide a variety of tools and resources to help members manage their gaming habits in a healthy way. These tools can be accessed directly from your account settings and include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits according to your means.
• Break Period: Take a temporary break from the platform for 24 hours to 30 days.
• Self-Exclusion: An option to block account access for an extended period for those who need it.
• Session Reminder: Automated notifications reminding you of the time spent in a single gaming session.

If you or someone you know needs help with gambling addiction, please visit the Responsible Gaming us to learn more and access available support resources.

Dewa99 reserves the right to suspend, restrict, or close any member's account without prior notice if there is evidence or reasonable suspicion that the member has violated any of the terms set out in this document. Situations that may lead to such action include:

• Identity verification (KYC) failed or false information detected.
• Suspicious activity related to fraud or money laundering.
• Owning or managing multiple accounts.
• Abuse of the bonus or promotion system.
• Hacking attempts or system disruption.
• Unauthorized chargebacks initiated by the member.

In the event of a confirmed account closure involving a terms violation, dewa99 reserves the right to forfeit any remaining balance in that account, including unused bonuses. Members may appeal against an account closure decision through dewa99's official customer support channels within 14 days of the closure notice date.

These terms and conditions are governed by and interpreted in accordance with the applicable laws of the jurisdiction in which dewa99 is registered and holds its operating license. Any disputes arising from or related to these terms will be resolved through the following process:

• First Level: Contact the dewa99 customer support team for an informal resolution. Most issues can be resolved within 24–48 hours.
• Second Level: If the issue cannot be resolved, it will be escalated to the dewa99 management office for formal review within 7 business days.
• Third Level: For disputes that cannot be resolved internally, parties may refer to an independent arbitration process in accordance with the applicable rules.

Dewa99 reserves the right to modify, update, or replace any part of these terms and conditions at any time. Changes will take effect immediately upon being published on the platform. It is your responsibility to review these terms periodically to ensure you are always aware of the latest applicable version.